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Visayas KPO Genesys Nexus4

 

 

 

 

Visaya Knowledge Process Outsourcing (KPO) Corporation has built a strong reputation as the partner of choice to many of the world’s top healthcare, education, retail, finance and IT companies. The prologue to this Philippines-based success story was written a decade earlier when the company sought to differentiate itself and find better ways to attract and onboard new business.

 

“Volumes began exploding as our clients moved toward multichannel,” said Butch E. Valenzuela, President and CEO at Visaya KPO. “We had all the usual challenges, like becoming more efficient and effective, especially around outbound. So, we needed to find a reliable contact center platform that could do more for less — and flex quickly.”

 

After evaluating several options, Visaya KPO invested in the Genesys® PureConnect™ application, installed and managed by local experts Nexus Technologies. Run on-premises, the product enabled the company to unify operations across three contact centers: one in Manila and two on the Visayan Islands.

 

Benefits


-6,500% increase in company size, with virtually no downtime in over 12 years

-Improved quality with tailored SLAs

-Consistent results with outbound

-Satisfied customers through motivated and empowered agents

 

Over the last 12 years, we’ve had virtually no downtime and taken the business from 12 to 800-plus people. To me, that’s the real value of Genesys.

 

Butch E. Valenzuela, President and CEO, Visaya Knowledge Process Outsourcing Corporation

 


 

 

                                                                                                                                              

 

                      


204451b1 visaya thumbnail kit resource thumb8 Challenges

 

 -Accelerate new business

 -Improve efficiency and performance

 

Product

 

PureConnect application

 

Solutions

 

-Digital

-Inbound

-Self-Serve

-Outbound

-Analytics

-Open Platform

 

Partner

 

Nexus Technologies

 

                                                                                                                                                                                                                                                                                                                                                           
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ABOUT GENESYS

 

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

 

Nexus is a Genesys Bronze Tier Partner.

 

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PRIVACY STATEMENT

 

Compliance with the Data Privacy Act of 2012

 

NEXUS acknowledges that it is subject to the Data Privacy Act of 2012 and its implementing rules and regulations, to which NEXUS shall have certain obligations with regard to the privacy, use and protection of personally identifiable information of clients or users. NEXUS shall protect and keep confidential all personally identifiable information about these individuals whom NEXUS has collected personally identifiable information obtained by NEXUS in the performance of its duties. NEXUS shall collect and use the information only to the extent necessary to exercise its rights or perform its obligations for which such information was disclosed to NEXUS. NEXUS shall ensure that its personnel shall not attempt to access, or allow access to, any information collected from the product microsites.

 

Protected Information

 

NEXUS is committed to ensuring that the individual’s privacy is protected. Should NEXUS ask the individual to provide certain information by which that individual can be identified when using this website, then the individual can be assured that the information will only be used in accordance with this Privacy Statement. This Privacy Statement will deal with the following:

1. The personal information collected, used, and shared.
2. Choices available with regards to personal information
    ● Answering of Inquiries
    ● Providing Feedback
    ● Processing of Applicants
1. The security procedures in place.
2. Correction of any inaccuracies in the information.

 

Information Management

 

All information will remain confidential and such information collected will only be those which the individual has voluntarily given to NEXUS via email or other direct contact. NEXUS will not give this information to anyone, unless such is necessary for the processing of the individual’s information for inquiry, feedback, or application purposes.

The individual shall also have the option to allow NEXUS to contact him or her via email in the future regarding any changes to this Privacy Statement.


Access and Control of Information

 

The individual may do the following at any time by contacting NEXUS via the email address or
phone number given on the NEXUS website:

    ● Change/correction of the information given.
    ● Deletion of the information given.
    ● Expression of any concern the individual has regarding the information given.

NEXUS may directly collect analytics data to help measure traffic and usage trends for the product microsites. Such shall not be manipulated to identify any particular individual user. Furthermore, log file information is automatically recorded each time the individual accesses the website.

In the event that NEXUS learns that it has collected personal information from a child under the age of 18 without verification of parental consent, NEXUS shall delete that information as quickly as possible.

 

Disclosure of Information

 

NEXUS shall disclose the individual’s information where required to do so by law or subpoena or if NEXUS reasonably believes that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to protect the security, quality or integrity of the NEXUS website; and/or (c) to exercise or protect the rights, property, or personal safety of other individuals.

In the event that any information under the control of NEXUS is compromised as a result of a breach of security, reasonable steps shall be taken to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

 

Security

 

Security protection will cover online and offline protection. The information of the individual shall be encrypted in a secure manner. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Cookies


Cookies are used on the NEXUS website, as well as the product microsites. A cookie is a piece of data stored on a site visitor's hard drive to help NEXUS identify repeat visitors on the website. Usage of a cookie is in no way linked to any personally identifiable information on NEXUS’ website.

 

Third Party Links

 

Links to other websites shall also be placed on the NEXUS website/product microsites. NEXUS shall not liable for the content of these other websites.

 

Acceptance of Terms and Consent of Individual

 

By providing the necessary information, the individual unconditionally agrees with Nexus’s Privacy Statement.

By submitting the data above, you acknowledge that Nexus may contact you regarding this inquiry. The personal data you provide will be handled in accordance with Nexus Privacy Policy. This site uses data collection tools, such as cookies, to personalize your experience and improve site performance. You consent to the use of cookies.

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