As the Philippines went into ECQ and then GCQ in the last three months, the COVID-19 pandemic crisis plunged businesses into hibernation. The automotive industry, among them, facing the demands to address the New Normal in mobility and transport facilities. Public transport was put to a halt as stakeholders were mandated to comply with the new prescription of social distancing and hygienic protocols.
For automotive dealerships, digitization of the business process through an established dealer management system (DMS) more than ever before presented a clear and sure-fire solution to optimize workforce density in their shops. A service appointment function can manage the service booking effectively by setting reminder dates. Where three personnel were needed, the service appointment can be efficiently fixed by a single advisor. This is among the benefits provided by an effective DMS solution.
Jupiter System’s ERIC Dealer Management System (ERIC DMS), is the proven end-to-end ERP solution that can assist your dealership operate under the new normal.
ERIC DMS lessens the foot traffic in the dealership through the system's built-in processes with role-based notification that is capable of informing an operator at anytime. Operational requests are made in the system and once approved it will automatically give an update across users for non-face-to-face communication.
Indeed, during the community quarantine, Jupiter Systems’ consultants, implementation and software engineers were not left idle despite the work from home restrictions as it worked in a frenzy towards helping its automotive dealer customers face the new normal with ERIC DMS.
Be among those to move to a digitalized business operation. Find out more how ERIC DMS and other ERIC ERP modules can help businesses adjust to the new normal.
Initiate web-based customer calls to your company's contact center
As part of its contact center modernization offering, ranging from agents’ phones and click-to-call through to conversational AI and management tools, AudioCodes has a specific remote connectivity solution ideal for any contact center.